Episode #12 of “Can I get that software in blue?”, a podcast by and for people engaged in technology sales. If you are in the technology presales, solution architecture, sales, support or professional services career paths then this show is for you!
Your hosts Steve Mayzak and Chad Tindel are joined by Dr. Grin Lord, CEO of https://mpathic.ai and a board certified, licensed clinical psychologist.
Today we’re talking about empathic communication and Dr. Lord’s startup which is billed as the grammarly of empathy, a kind of Empathy-as-a-Service. Tune in for lots of funny stories, learn about Dr. Lord’s experience of launching a tech startup after having spent the first stage of her career as a therapist and researcher.
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Links mentioned in the episode:
Empathy is the most important Leadership Skill: https://www.forbes.com/sites/tracybrower/2021/09/19/empathy-is-the-most-important-leadership-skill-according-to-research/?sh=62d76faf3dc5
The pandemic made it harder for remote workers to truly connect: https://fortune.com/2021/12/23/remote-work-connect-virtual-empathy/
Empathy is the go-to leadership skill of the moment: https://fortune.com/2021/11/10/empathy-leadership-skill-flexibility-employee-engagement/
Giving Negative Feedback Can Make Empathetic Leaders Less Effective: https://hbr.org/2022/01/giving-negative-feedback-can-make-empathetic-leaders-less-effective
Connect with Empathy, But Lead with Compassion: https://hbr.org/2021/12/connect-with-empathy-but-lead-with-compassion
Laughing/Crying Emoji isn’t cool anymore: https://www.cnn.com/2021/02/14/tech/crying-laughing-emoji-gen-z/index.html
Dr. Grin Lord is founder/CEO of mpathic.ai - humanizing AI with empathy and of Therapists in Tech (TnT) a collaborative of 1k+ digital mental health experts who are defining the digital mental health revolution together. Dr. Lord was the Chief Clinical Officer of Lyssn.io, Clinical Product Psychologist at Youper.ai, and Research Scientist at University of Washington. Her areas of expertise include: conversational design, using AI and machine learning to augment human connection, evidence-based therapies, health coaching, and psychology.
Since 2007, Dr. Lord has worked as a clinician-researcher at University of Washington in the Department of Psychiatry and Behavioral Sciences. Her research and writing focuses on the intersection of AI and empathy, improving wellness, understanding evidence-based therapy, treatment of posttraumatic stress and substance abuse, the interpretation of the family, and the social meaning of trauma.